Skill Level Classifications...
All levels - Open to anyone.
Intermediate - Has basic knowledge of the technique in this class but lacks the finer points.
- We accept Visa & MasterCard only.
- Sales tax will be charged on purchases shipped to California residents only.
We try our best to keep all items in stock at all times, but sometimes supply availability is out of our hands. In that case we will notify you and put your order on our “backorder” list and ship it as soon as it becomes available.
Shortages / Substitutions:
- In the unlikely event that your kit is missing an item, you must contact us within 10 days.
- Due to the uniqueness and varying availability of many of the beads in our kits, substitutions may be made from time to time, but it will not affect the overall look of your finished piece.
- Satisfaction is guaranteed. Customers unhappy with their order may return the merchandise with the following conditions:
- Send the unaltered/unopened items along with a copy of your invoice within 30 days for a refund or merchandise exchange. Shipping and handling charges are not refundable.
- Your credit will be refunded to you only as a credit to the credit card the purchase was charged on.
- Please be sure to include a written explanation of why you are returning the items so we can serve you better in the future.
Please contact Julie Froines by phone or e-mail to discuss quantity wholesale orders.
For questions or concerns please contact:
- Orders are shipped on Fridays, and must be placed by Thursday to insure Friday shipping. In rare instances it may take up to 5 days to process your order. If there are any unforeseen delays we will contact you via e-mail.
- We prefer to ship UPS. If you must ship to a P.O. Box, your package will be shipped U.S. Mail automatically. Pricing for U.S. Mail is the same as UPS.
- Shipping & handling are calculated based on UPS published rates.
- International orders have different shipping terms. If you need to know the shipping costs in advance, please e-mail us for shipping information prior to placing your order and we will get back to you right away.